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LoyLap Balance Refund Rules
With the addition of the abiltiy to refund with the Clover Ecommerce connector via a merchants business portal, there are a few rules to be aware of to ensure the refund will process as expected.
The refund will also only work if the amount that is going to be refunded to the payment card is available in their LoyLap balance. So if someone placed a order and wants a refund it won't work as expected (as this tops up their balance and then removes this instantly), it could work if you manually top-up the balance of the customer and than try refund.
With this in mind here are a few examples as to when to utilize this feature:
The refund will also only work if the amount that is going to be refunded to the payment card is available in their LoyLap balance. So if someone placed a order and wants a refund it won't work as expected (as this tops up their balance and then removes this instantly), it could work if you manually top-up the balance of the customer and than try refund.
With this in mind here are a few examples as to when to utilize this feature:
- someone tops up their account and want their money back
- an order is not auto accepted and is "missed"
- an order is refunded to someone's account first then they decide they don't want to place a new order, it can be refunded back to their credit card