A Member has asked me for the data I hold on them, what do I need to provide?

All the data a Member shares with LoyLap is available in the Business Portal, which you can then export.

The data Members have on their accounts with you covers:

  • Name
  • Email
  • Phone Number
  • Registration Date
  • Date of Birth
  • Gender

Transactional data is also collected which will include branch locations.

If a customer asks to be deleted from your records on LoyLap, please ask them to contact support@loylap.com so we can ensure the process is completed.