Cancel an Online Order via your Business Portal

Cancelling Orders will be a useful tool should orders not be able to be fufilled, allowing for the payment to be processed back to a customer account and the products to be removed from upcoming Order summary

1) Log into your business portal via loylap.com

2) Hover over Reports and then click on Orders from the visible Dropdown.

3) You'll now have a list of your most recent Online Orders received. Find the Order you want to cancel and click on it.

4) This will bring up a summary of the Order. The button to cancel the order is highlighted below, in the bottom left of the pop up.

5) Once the Cancel Order button is clicked you will see the prompt in the bottom left of the screen appear. This shows the process of the Order being cancelled.

The customer will also get an email to the email address they input at the time of order / associated to their account confirming the order was cancelled.


The funds for the order will be processed back to their LoyLap account which can then be used for future orders.

Should you have any further questions then our support hub of support.loylap.com should have the answers you are looking for. Our support chat is also available on this page should you want to contact us directly.