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Cancel an Online Order via your Business Portal

Cancelling Orders will be a useful tool should orders not be able to be fufilled, allowing for the payment to be processed back to a customer account and the products to be removed from upcoming Order summary

1) Log into your business portal via loylap.com

Dashboard Homepage -1-Jul-15-2025-09-03-36-2821-AM

 

2) Click on Reporting and then click on Orders from the dropdown menu

Reporting Orders-1-1

 

3) You'll now have a list of your most recent Online Orders received. Find the Order you want to cancel and click on it.

Order Highlight-1

 

4) This will bring up a summary of the Order. The button to Refund the order is highlighted below, in the bottom left of the pop up. You'll also see the option to issue a refund back to the card used for the payment. If you want to refund back to the customers payment card then tick this box. If not then ensure this is unticked prior to clicking on Refund Order and these will then be part of their available balance for future orders.


Cancel Order Card Refund

 

5) Once the Refund Order button is clicked you will see the prompt in the bottom left of the screen appear. This shows the process of the Order being cancelled.

 

The customer will also get an email to the email address they input at the time of order / associated to their account confirming the order was cancelled.