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Capture Customer Details in the Merchant App

Find your customers details so you can apply Gift / loyalty to their account

Firstly, you'll want to ensure you have the merchant app downloaded on your phone / tablet to interact with customer account. Fund the direct links to either the Apple App Store or Google Play Store below.

Apple App Store

Google Play Store

To find a customers account, select either “Search by ID, Name or Email” or “Scan QR”)

Merchant App ID and Scan highlight

You Can also use the Toggle underneath the text field and change this to search by the Account ID

Merchant App Enter Customer Number Highlight

If Scanning you'll want to present the QR code to the devices camera. Move the QR code in line of sight of the camera. Once LoyLap has identified a code, the customer’s details will be input and the account accessed.

Screenshot_20250814-113508

 

You will then have access to the customers account screen, along the top bar you will see the customers Name, picture, balance and be able to edit and view notes.