Didn't Receive your Digital Voucher

No need to worry—if you have the relevant purchase details, your digital voucher can be re-issued.

We recommend reaching out directly to the business where you made the purchase, whether the voucher was for yourself or someone else. As the buyer, you should have received a digital receipt via email.You should also have the ability to re-issue the voucher from the receipt email using the highlighted link:

This will open up a webpage allowing you to input the intended recipient email address.



If the voucher wasn’t received by the intended recipient at the time of purchase or after the attempt to resend, please contact the business and provide the following information:

Time and proof of purchase

A copy of the digital receipt

The recipient’s email address

With this information, the business should be able to locate the voucher in their records and resend it to the correct recipient.