Skip to content
  • There are no suggestions because the search field is empty.

Downloading a Previously Issued Experience Voucher

There may be occasions where a customer / guest has lost their voucher that was emailed to them. Not to worry though, you can now download an issued voucher so this can be re-issued to them

1) Log into your business portal over on loylap.com

Dashboard Homepage -May-16-2025-01-08-14-0157-PM

2) Click on Reporting from the side menu and then click on Orders.

Reporting Orders-1

 

3) This will bring you through to your Recent Orders where your Digital Vouchers (marked under the type column as email) will be listed. You'll want to find the order using the date and time that the customer purchased the voucher.

 

4) Click on the order in question and you'll have the below box pop up.

To download the voucher, click on the green Download button that we've highlighted below:

Download Voucher

 

This will then download the voucher as a pdf file. This can then be used to resend to the customer or the intended recipient