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Getting an Invalid Bin Error when Scanning a Gift Card

This error can present itself on your Clover POS under certain circumstances, we'll show you how this can be avoided

If you've purchased Gift Cards from LoyLap then you'll need to ensure that you have the LoyLap Gift Cards app installed on your Clover POS for these to be recognised. If you are using the Clover Gift Cards app, when you scan one of our cards you will need the error message 'Invalid Bin'. This means that the Clover Gift Cards system does not recognise the card and you are using the incorrect app.

This is the icon and description for the Gift cards app created by Clover. Cards purchased through LoyLap will not be reocgnised by this app.

This is the LoyLap Gift Cards app. This will recognise the physical cards purchased through us and allow successful loads and redemptions on those card.