How to reconcile Online Orders received into your Clover POS (North America)

LoyLap fully integrates with the Clover POS and online payment gateway to facilitate customers to order online, with orders then directly pushed to the Clover device.

When a customer orders online, there are two methods by which they can pay. 

1) Account Balance - A Customer may have purchased a Gift Card, or loaded funds to their account previously giving them an 'account balance'. When ordering, if the customer has an account balance, it will be the primary option for them to pay. 

Upon completion of the transaction, Clover reporting will have just one line item created in its report; an 'Online Order' to show that a transaction was processed, but no funds were acquired via the Merchants Clover gateway since the funds already existed on the customers account. 

2) Should a customer not have sufficient account balance to place an order, then the customer can pay using a debit/credit card via the Clover eComm gateway. 

In order to comply with Clover data structures, in these transactions, two transactions will appear on the Clover report a) the eComm transactions where the funds are take from the customers card, and b) the Online Order transaction which then uses these funds to process an order to the Clover report. 

Only the funds pertaining to the 'Add ecomm' are those which relate to online payments are to be expected to be paid in the next payments batch to the Merchant.