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I'm Not Receiving The Funds For My Online Payments

We understand how important this is, especially considering the growth of E commerce over the recent years. Here are some things you can do to resolve the situation

It will be worth confirming the payment gateway that is being used to process the Online Payments that you process with LoyLap. This can be checked by logging into your business portal over over loylap.com

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Once you are logged in you'll want to go ahead and click on Settings and then Online Payments.

Settings Online Payments-1-1

You'll then be taken to the page shown below, which lists the payment gateways that can be connected with your LoyLap account. The one being used by your business will be the Gateway with and ID listed below it.

Depending on the Gateway connected will determine the best steps to take to confirm that your payments are being processed correctly and then batched to be paid out to you. It is worth noting at this point that LoyLap do not hold the funds for these transactions and therefore cannot trigger these payments or handle any refunds.

Judopay

Payments processed via Judopay will be deposited to the same bank account that is associated with your merchant services, this essentially means the same account that would be paid into should you have taken the card payment on site as opposed to online. You'll want to confirm the date in which the payments stopped being paid out to you, if ever, and then contact you merchant services provider who can then confirm if these funds are being held and any reason why.

Authipay / IPG Connect 

Similar to Judopay, payment processed via this service should be processed to the bank details associated with your merchant services account, although they may be different depending on your account set up. You should have been provided with a login for your Authipay account when this was set up, including a Store ID & Shared Secret. If you log into your Authipay account then you will be able to see your transactions & batches in there. There should also be a section outlining any held funds are there. Any additional questions will be best directed at your Merchant Services provider

Stripe

Stripe acts independent of the account linked to your POS, so the bank account these payments are deposited to is entirely down to how this was set up by your business. We would recommend logging into the Stripe Dashboard and then reviewing your account. There will be a notice at the top of the page marked in red to indicate a hold on transactions and payouts and guide you through the steps to get this resolved. Should you need further support Stripe offer a 24/7 chat support.

Clover E commerce

Clover Ecommerce will automatically process the payments made online to the same bank account linked with your Clover POS. So these will be included as part of your daily batches alongside transactions you process on site. You can view these transaction on your Clover Dashboard and verify if they were successful or declined. Further queries can be directed to the Clover Support team