Missed Call Process

Scenario - We get a call that is unanswered by our team, but answered by answer connect. A Ticket is created in the Pipeline and we get a zap in the support chat.

Process - Call the Merchant back on the number from the ticket as noted by Answer Connect once you finish current ticket task you are on. If no answer then leave a voicemail (if possible) and email the provided email address to say you called and try open an email dialogue to resolve ticket. If we don;t get a reply try to call again the following day, if this is unsuccessful then send additional followup email. We will give 2 attempts at contact to resolve.

Ticket will then be handled upon a response or it will be closed by the automation if we get no reply