Process Gift Card refund

This guide shows you how to refund a gift card transaction.

 

Open the "REGISTER" app and select "ORDERS" as indicated in the image below

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Now select the transaction you wish to redeem. After you've opened the transaction, you will now be able to see an option "EXCHANGE/REFUND" select this option.

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Select "REFUND PAYMENT"

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Now you'll be able to see a breakdown of different payment types in the order. Select the component you wish to refund, in this case it will be a GIFT CARD by LoyLap payment.

Select this payment type.

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Verify all the details on this screen one last time. Select "REFUND" when you are ready to do so.

 

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Select "GIFT CARD by LoyLap in place of Payment"

 

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You have now successfully refunded a customer's gift card transaction.