Processing a refund to a Gift Card

Refunds are something that will need to be offered to customers in certain situations. Here is how you can refund as store credit to a Gift Card

1) Open up the Facilipay app on your PAX device and then tap on Refund.

2) You'll be shown the Refund screen below, asking if you want to refund to a Gift Card or Payment Card. Tap on Gift Card.

3) Then you'll either need to scan the Gift Card by tapping on the QR code in the bottom right corner or type in the number of the gift card you want to refund the payment back to.

4) You then will want to enter the amount being refunded back to the Gift Card. You'll also see the balance of the account you are refunding back to in the top right corner. The Balance after the refund has been applied will reflect on the Refund Button.

5) Once the transaction is successful, you'll see the success screen as well as an option to print a customer copy of the receipt.