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Processing Refunds
To refund an item:
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Open the Orders app on the Clover Mini
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Find and tap the order you want to refund, the Ticket Number also acts as the Order ID when used in reference to Clover with a prefix of FTOD to highlight this to the customer, please also remove the suffix (e.g: in the receipt displayed above the Order ID would be A0A12ABS5OQY)
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Select "Exchange/ Refund"
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Confirm that you wish to process a refund
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When the order is processed, you will receive a confirmation message.