Troubleshooting Your Bundles

The first step we'd advised to to find out if an error message is being presented to the customer when trying to purchase the Bundle. Sometimes this might be an error on the Bundle Page, such as System Failed or Error Loading Basket. This is more likely to appear on the page in app and can suggest that the Inventory LoyLap holds is not in sync with the inventory on the related Clover account. To rectify this you'll want to ensure that the inventory is synced as a change may have been made on Clover, we have an article here that shows how a sync is completed.

There also is a chance that there error might appear on the payment gateway. This is the page where customers input their card details and the payment is confirmed. This will display differently depending on the payment gateway provider you have connected to your LoyLap account. The best course of action here will be to obtain a screenshot of the error, as well as details of the payment (date, time, amount, last 4 of card number used), and send this to our support team so the matter can investigated and a resolution found.