Understanding Intra-Merchant Transfers

How to view your Intra-Merchant Transfers

1. Log in to your Business Dashboard:

2. Go to Reporting.

   
   
   

3. Click on Gift Cards

   
   
   

4. Under the Liability Overview page, at the bottom of the page you will find a summary of all transfers in and out for your business.

   
5. Types of Transfers
   

   • Transfers In

     • Cards issued by other locations but redeemed at your location.

     • Example: A guest purchases a gift card at Hotel A, then redeems it at your location. This increases your location’s liability for that card until it is redeemed.

     • Shows the value of incoming funds from other merchants.

   • Transfers Out

     • Cards sold at your location but redeemed at other locations.

     • Example: A card purchased at your location is later redeemed at Hotel B. This represents funds leaving your location to another merchant.

     • Helps track your location’s contribution to other merchants’ liabilities.

6. Viewing Transaction Details

   For a deeper dive into each Intra-merchant Transaction, use the Reconciliation page.

   

    

   This provides:

   • Issuing location and redemption location

   • Transaction type (redeem, load, or transfer)

   • Transaction amount and date/time

   • Terminal and branch information

   • Customer/member ID

   Tip: Until a gift card is redeemed at a location, it will not appear in that location’s transaction history because the funds haven’t been loaded there yet.

7. Best Practices

   • Regularly check Transfers In and Out to ensure cross-location gift card activity is tracked accurately.

   • Use the Reconciliation page for detailed audits or troubleshooting.

   • Keep a record of proofs for transfers if needed for accounting or disputes.