What support will my staff need as we get started?

This Support Centre provides you with full guides on LoyLap, but we also encourage you to train on interactions. In terms of how your staff engage with customers we recommend a brief mention with every interaction, here’s a couple of examples:

“Is there anyone you’d like to treat with one of our Gift cards?”

After a great customer experience this encourages a customer to “Pay it forward” and works especially well in the Holiday season.

“Are you using your phone or a card to collect your Loyalty reward?”

While assumptive, this clarifies both the method the customer uses to collect their points but also makes your customer aware you're using a Loyalty system. The answer “neither” prompts a quick set up to follow up.

We also have guides available that can be downloaded depending on your LoyLap plan