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Support Hub

LoyLap for Members

LoyLap for Members

Have you downloaded LoyLap to pay, earn loyalty and order online in one of your favourite businesses? Learn what else the app can do for you.

Account Support

Didn't Receive your Digital Voucher

How to Order Online via Desktop

Can't Reset Your Password

How do I get a refund for my Online Order

I loaded a balance to the Wrong Business

How to request a refund of your account balance

I can't log in to my account with Facebook anymore

I've Forgotten My Password

How do I request my Data?

Who has access to my Data?

Cancel my Customer Account

Why does LoyLap ask for location permissions?

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Cashless User Support

How do I Top-Up?

Setting up a Dynamic Top Up Trigger

LoyLap App

Loading Funds to you Account

Link a Gift Card in the LoyLap app

Resetting Your Password (LoyLap App)

How to Order Online

Searching for a Business

Your Transaction History

Opening your QR Code / Finding your LoyLap ID

Editing your Profile

Viewing Offers

Placing an Order

Getting Started on LoyLap

Linking a debit card to LoyLap so you can pay with the app (Mobile Version)

How to place an online order, paying with LoyLap

Adding Apple or Google wallet pass for your LoyLap app

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Custom Branded App

Linking a Gift, Loyalty or Membership Card (Custom Branded App)

Opening your QR Code / LoyLap ID (Custom Branded App)

Managing your Profile (Custom Branded App)

Transaction History (Custom Branded App)

Viewing Offers (Custom Branded App)

Linking a Card in a LoyLap WLA

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LoyLap Website

Edit Your Profile Online

Linking a Debit Card (Web Version)

Checking your Transaction History

Viewing Campaigns & Offers

Linking a debit card to LoyLap so you can pay via the app (Desktop Version)

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