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Support Hub

LoyLap for Members

LoyLap for Members

Have you downloaded LoyLap to pay, earn loyalty and order online in one of your favourite businesses? Learn what else the app can do for you.

App Support

How to link you Gift/Loyalty card on Android phones.

LoyLap powered White Label Apps

Linking a debit card to LoyLap so you can pay with the app (Mobile Version)

Linking A LoyLap Card on IOS

Placing an Order

Getting started on iOS

Getting Started on Android

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Account Support

How to request a refund of your account balance

I can't log in to my account with Facebook anymore

Locked account

How do I request my Data?

I've forgotten my password

Who has access to my Data?

Cancel my account

Why does LoyLap ask for location permissions?

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Cashless User Support

Linking a debit card to LoyLap so you can pay via the app (Desktop Version)

How do I Top-Up?

How do I set up my LoyLap account?

Placing an order

How do I enable automatic top-ups?

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White Label App

Linking a Card in a LoyLap WLA