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Support Hub

Business Portal

Business Portal

All your customers in one place. How to take different actions in your business portal to make LoyLap work harder for your business.

Getting Started

Your Business Dashboard

How to setup your payment gateway

How to connect an AIBMS or First Data Connect eCommerce account? (For Upfront)

Connecting your payments MID (Merchant ID) to accept payments online

Adding your Authipay Payment Gateway credentials within your Merchant Dashboard.

Setting Up Tiered Loyalty

I can't log in to my LoyLap business dashboard

Why is my Account Locked?

Setting up Upfront

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Campaigns

How to create a birthday Campaign

How to view the success of your Campaigns

Encourage customers to load funds for your business with a top-up reward (transaction type reward)

Automatically apply special offers to specific customers

Push Notifications on Campaigns

How to target a Campaign at a particular customer or group of customers

Setting Limits & Budgets on Campaigns

See more

Reporting

View and export order transaction reports.

Understanding transaction filters on your Business Portal

How to set up an automated report that goes to your email inbox

Creating and exporting a transaction report

How to view a customer's recent transaction history on your business portal.

How to Export a list of your Customers?

Get copies of Digital Gift cards sent to your own inbox

Export Data

How can I generate a Liability Report for outstanding Gift Card balances for my Business

Analysing Product (Item) sales with LoyLap reporting

Viewing Taxes reports

Getting a report on Bundle(s) sales within a period

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Adding Accounts

How to import gift card numbers from your previous provider

Add a New User/Customer

Adding a new Employee

Bulk upload new customers

Customising Your Business With LoyLap

Edit Business Logo and App images

Modify your email templates

Add a Branch

How do I set up online payments for LoyLap?

Change Business Loyalty

Adding a Custom Link to Your LoyLap or Branded App

Changing a Branch Address

See more

Editing Accounts

Managing accounts from your Merchant Page

How to Extend the Expiry Date of a Gift Card/Band

Disabling a Customers Lost Gift Card

Creating & Assigning Customers to Roles

Change Personal Loyalty Reward

Edit Cards

Bulk Update Customer Balances

How to change your Plan

Allowing an Overdraft on a Customers Account

How to update an account with the Merchant Web App

See more

Transactions

Sending a Digital Gift Card from your Merchant Web App

Refunding a Payment from the LoyLap Dashboard using Judopay

Refunding Using Clover Ecommerce

Billing

Changing your LoyLap Subscription Plan

How to view your invoices via the Business Portal